The policy should clearly preserve exceptions for damaged, defective, incorrect, missing, or unshipped merchandise. The FTC advises businesses to display return terms clearly and identifies problems involving damaged, defective, or incorrectly supplied merchandise as potentially unfair or deceptive. FTC return guidance, FTC damaged-merchandise notice

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Pleasure Delights Returns, Refunds & Hygiene Policy

We want every Pleasure Delights order to arrive safely and meet the quality standards you expect. Please review the following policy before purchasing.

1. Aroma, Body Care & Grooming Products

For hygiene and product-integrity reasons, all aroma oils, body-care products, massage products, and grooming products are final sale.

We cannot accept returns or exchanges for:

• Personal scent preferences

• Changes of mind

• Products that have been opened, sampled, or used

Because aroma is deeply personal, we encourage you to review each product description and scent profile carefully before ordering. Please contact us if you need help selecting an aroma.

2. Diffusers, Burners & Accessories

Diffusers, electric oil warmers, tea-light burners, and other accessories are final sale, except when an item arrives damaged, defective, or different from what was ordered.

Please inspect and test your item promptly after delivery. Products damaged through improper use, mishandling, or failure to follow the manufacturer’s instructions are not eligible for replacement.

3. The Grace Clause: Damaged, Defective or Incorrect Orders

If your order arrives damaged, leaking, defective, incomplete, or incorrect, please contact us at pleasure@pleasuredelights.com within 48 hours of delivery.

Please include:

• Your order number

• A brief description of the problem

• Clear photographs of the product and packaging

• A photograph of the shipping label, when applicable

Please keep the product and its original packaging until your request has been resolved.

Once the issue has been reviewed and approved, we will provide a replacement at no additional cost. If a replacement is unavailable, a refund will be issued to the original payment method.

4. Unfulfilled or Unshipped Orders

If we are unable to fulfill or ship your order, you will receive a refund to your original payment method. Final-sale terms do not apply to merchandise that was never shipped.

Our Commitment to You

Your Pleasure Delights experience matters to us. These policies help us protect the quality and integrity of our products while ensuring that genuine order problems are handled with care.

If you have questions about an aroma, product, or device before purchasing, please contact us. We are happy to help you make a confident selection.